Customer Care for Frontline Staff In-House Training

Customer care for frontline staff is designed to equip customer facing employees with skills and competencies needed to achieve customer service excellence. Attend this event and become fully skilled in all functions of customer care.


This training outlines key considerations and principles for delivering good customer care in the workplace. It provides information that may assist employee staff in customer facing role to learn new skills and techniques for dealing with the challenges of providing excellent customer service.

Key issues to be discussed include:

•    Do you know who your Customers are?
•    What do Customers really need or want?
•    How to identify Customer needs.
•    How to identify Customer needs.
•    Steps to delivering good Customer care.
•    Communicating effectively with Customers.
•    How to listen to Customers
•    Dealing with unhappy Customers

Who Should Attend?

Managers Team Leaders and agents of: Contact & Call Centre’s, Customer Service, Information Services, Clients Services, CRM Managers, Sales, Online Services, Hotlines, Help Desks, etc


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